Service Standards

WHAT ARE THE SERVICE STANDARDS AT
JOBSHOP UK?

We believe in providing the highest level of service. The recruitment industry is highly competitive, so in order to stand apart from other agencies we are committed to the following service standards:-

Temporary Positions:

• Within 15 minutes of receiving a temporary booking Jobshop UK will notify the client of progress, the name of the temporary person will be confirmed at this stage, if possible. If required by the client a confirmation letter will be sent. A letter confirming the booking is always sent to the temporary worker.


• Jobshop UK contact both temporary staff and the client within 15 minutes of the start time on the first day of the booking and again at the end of the first day to ensure all is well. Thereafter on a weekly/monthly basis as required.


• Weekly contact with both the client and candidate to determine ongoing requirement.


• Temp of the Year is announced during National Temporary Workers Week. This year National Temporaries Workers week was 2nd June – 6th June 2008. During this week we also nominated one of our temporary candidates for a national “One in a Million Award” run by the REC.


• Seasonal gifts – we regularly surprise our working temps with seasonal gifts.


• Visiting Candidates – Often a complaint heard from temps working for other agencies fulfilling longer term assignments, is that they are not contacted very often by the agency, if at all. They often feel forgotten about – at Jobshop UK we ensure this doesn’t happen. We visit temps on longer term assignments to ensure everything is going well, address any issues and further enhance our understanding of our clients’ needs.


• Retention of Temporary Staff – often our larger accounts require long term temps or require the same temporary back for another booking. In order to ensure we can do this we operate a number of retention schemes for our temporary staff including:
  Temp Staff Discount Card – entitles our temps to discounts at a number of local shops and organisations.
  Loyalty Reward – we operate a loyalty reward for temps based on number of hours worked.
  Temp of the Month – based on feedback from clients we reward our temps with a surprise gift.
  Temp of the Year – based on feedback from clients and our experience of the temp’s flexibility and attitude over the year.
  

• Within 24 hours of receiving a vacancy we will provide a selection of 3 suitable CV’s or an update on the progress of the position.


• All interviews are confirmed in writing to the candidate with full job description and map provided


• We are happy to take up references on behalf of the client once a job offer has been made.


• We provide all our candidates and clients with honest feedback.


• Regular contact - we will call the candidate on the first day that their job commences to ensure they have arrived safely.


• After 2 weeks we visit the candidate at the workplace with a small gift.


• We call the candidate outside of work within the first three months to ensure they are happy and settled. At this point if the candidate is unhappy we would have an opportunity to liaise with client and resolve any issues. We do not continue contact with candidate after the initial 3 month probation unless the candidate initiates contact.